LEGAL_SYSTEMS // COMPLIANCE ARCHIVE
LEGAL FRAMEWORK
Last updated: July 2026
PRIVACY POLICY
1. Data Controller
The data controller for this website is OrbitalCoreLabs, located at Calle Algaba 19 A, Planta Baja C, Madrid, Spain. For any privacy-related inquiries, you may contact us at [email protected] or call +34 721 596 384.
2. Data We Collect
OrbitalCoreLabs collects only the data necessary to provide our services effectively:
- Contact Information: Name, email address, and phone number submitted through our contact forms. This data is collected solely to respond to your inquiries and establish business communication.
- Technical Data: IP address, browser type, operating system, and referring URLs collected automatically through server logs. This data is used for security monitoring and service optimization.
- Cookie Data: Essential cookies required for site functionality and optional analytics cookies (only with your explicit consent) to improve our services.
3. Legal Basis for Processing
OrbitalCoreLabs processes your personal data based on the following legal grounds under the EU General Data Protection Regulation (GDPR):
- Consent (Article 6(1)(a)): When you submit a contact form or accept optional cookies, you provide explicit consent for data processing.
- Contractual Necessity (Article 6(1)(b)): Processing is necessary for the performance of a contract or pre-contractual measures taken at your request.
- Legitimate Interest (Article 6(1)(f)): We process certain technical data based on our legitimate interest in maintaining site security and optimizing service delivery.
4. Data Retention
Contact form submissions are retained for a maximum of 24 months from the date of submission unless an ongoing business relationship exists. Technical logs are automatically purged after 90 days. Cookie consent records are retained for the duration of the consent period plus 12 months.
5. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights regarding your personal data held by OrbitalCoreLabs:
- Right of Access (Article 15): You may request a copy of all personal data we hold about you.
- Right to Rectification (Article 16): You may request correction of inaccurate or incomplete data.
- Right to Erasure (Article 17): You may request deletion of your personal data where there is no compelling reason for continued processing.
- Right to Restrict Processing (Article 18): You may request limitation of processing in certain circumstances.
- Right to Data Portability (Article 20): You may request your data in a structured, commonly used, machine-readable format.
- Right to Object (Article 21): You may object to processing based on legitimate interests.
To exercise any of these rights, contact OrbitalCoreLabs at [email protected]. We will respond to all requests within 30 days.
6. Data Security
OrbitalCoreLabs implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security assessments.
7. International Data Transfers
OrbitalCoreLabs operates within the European Economic Area (EEA). Should any data transfer outside the EEA become necessary, we will ensure adequate safeguards are in place in accordance with Chapter V of the GDPR.
8. Supervisory Authority
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001 Madrid, Spain.
REFUND POLICY
1. General Refund Terms
OrbitalCoreLabs operates a milestone-based payment system. Refund eligibility is assessed based on the project phase at the time of cancellation request.
2. Pre-Project Cancellation
If you cancel a project before any work has commenced, OrbitalCoreLabs will issue a full refund of any advance payment within 14 business days.
3. Mid-Project Cancellation
If a project is cancelled after work has begun, OrbitalCoreLabs will retain payment for all completed milestones. Any advance payment for unstarted milestones will be refunded within 14 business days. The client will receive all work product completed up to the cancellation date.
4. Completed Project
Once a project has been delivered and accepted, payments are non-refundable. OrbitalCoreLabs provides a 30-day post-delivery support period to address any issues related to the original project scope.
5. Subscription and Retainer Services
Monthly retainer services (including Website Maintenance & Optimization packages) may be cancelled with 30 days written notice. No partial-month refunds are issued. Service continues until the end of the current billing period.
6. Dispute Resolution
Refund disputes should be directed to [email protected]. OrbitalCoreLabs commits to responding to all refund inquiries within 5 business days and resolving disputes within 30 days.
TERMS OF SERVICE
1. Acceptance of Terms
By accessing or using the services provided by OrbitalCoreLabs (Calle Algaba 19 A, Planta Baja C, Madrid, Spain), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
2. Scope of Services
OrbitalCoreLabs provides web design, development, SEO, analytics, and related digital services as described on our website. The specific scope of each project is defined in a separate Statement of Work (SOW) or proposal accepted by the client.
3. Project Execution
- Projects proceed according to agreed milestones and timelines defined in the SOW.
- Client feedback and approvals are required at designated milestone checkpoints.
- Delays in client feedback may extend project timelines proportionally.
- OrbitalCoreLabs reserves the right to pause work if milestone payments are overdue by more than 14 days.
4. Payment Terms
- Payment schedules are defined in each project SOW.
- All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.
- Invoices are payable within 14 days of issue date.
- Late payments may incur a 2% monthly surcharge after a 7-day grace period.
5. Intellectual Property
Upon full payment, the client receives full ownership of all custom design work, code, and content created specifically for their project. OrbitalCoreLabs retains the right to display the work in its portfolio unless otherwise agreed. Third-party libraries, frameworks, and tools remain subject to their respective licenses.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the course of a project. This obligation survives the termination of the business relationship for a period of 24 months.
7. Limitation of Liability
OrbitalCoreLabs shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total fees paid by the client for the specific project giving rise to the claim.
8. Force Majeure
OrbitalCoreLabs shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.
9. Termination
Either party may terminate a project with 14 days written notice. Upon termination, the client will be invoiced for all work completed to date, and OrbitalCoreLabs will deliver all completed work product within 7 business days.
10. Governing Law
These Terms of Service are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
11. Changes to Terms
OrbitalCoreLabs reserves the right to modify these Terms of Service at any time. Changes take effect upon posting to this website. Continued use of our services after changes constitutes acceptance of the updated terms.